Cancellation & Refund Policy

Cancellation & Refund Policy Effective Date: 19^th July, 2017

Company Name: Sun Media Marketing

Website: https://www.sunmediamarketing.com/

Contact Email: info@sunmediamarketing.com

At Sun Media Marketing, we deliver tailored digital marketing services, including Search Engine Optimization (SEO), Paid Media Management, Social Media Marketing, Content Marketing, and Web Development. Because our deliverables rely on human labor, creative strategy, specialized software, and time-bound execution, our Cancellation and Refund Policy are governed by the following terms.

1. General Principles

• Service-Based Model: All fees paid to Sun Media Marketing cover non-recoverable agency labor, strategy, resource allocation, and overhead costs.
• No Unconditional Refunds: Once work on a project or monthly cycle has commenced, payments made are generally non-refundable.
• No Guarantees on Third-Party Algorithms: Digital marketing relies on external variables beyond our control, including platform algorithm updates (e.g., Google, Meta, LinkedIn), audience behavior, and market competition. Consequently, no refunds are offered based on subjective dissatisfaction with campaign traffic, keyword rankings, or conversion performance.

2. Service Cancellation Policy
3. Monthly Retainers & Ongoing Services

(e.g., Monthly SEO, Social Media Management, Paid Ads Management)

• Notice Period: Clients wishing to cancel an ongoing retainer service must provide a written cancellation request via email at least 30 calendar days prior to the next billing date.
• Mid-Cycle Cancellation: If a cancellation notice is submitted mid-month or after a billing cycle has started, the client remains responsible for the full payment of that active billing period. Work will continue through the end of the paid cycle, and no prorated refunds will be issued.

1. Fixed-Scope & Milestone Projects

(e.g., Website Development, One-Time Audits, Branding/Design)

• Before Work Starts: If a cancellation request is received in writing within 48 hours of payment and before any work, research, or resource allocation has begun, a refund may be granted after deducting administrative fees (up to 10–15%) and payment gateway/international wire transfer charges.
• After Project Kickoff: Once project strategy, design, or execution has started, the project deposit/initial fee becomes non-refundable. For milestone-based contracts, the client is liable for payment of all completed or in-progress milestones up to the cancellation date.

3. Non-Refundable Expenses & Pass-Through Costs

Sun Media Marketing is not responsible or liable for refunding third-party costs paid directly or indirectly on behalf of the client. Non-refundable items include:

1. Advertising Spend / Platform Budgets: Payments made directly to ad platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.) or ad budgets disbursed via the agency are non-refundable by Sun Media Marketing. Any unused ad account credit remains inside the client's respective ad manager account.
2. Third-Party Assets & Tools: Software licenses, premium plugins, web hosting, domain registrations, SSL certificates, stock media, or influencer/freelancer booking fees.
3. Transaction & Exchange Fees: Payment gateway transaction fees (Stripe, PayPal, Razorpay, Wise, wire transfers), credit card charges, and foreign exchange (FX) conversion fees incurred during billing or processing a refund.

4. Refund Eligibility & Request Process
5. Exceptional Refund Circumstances

A refund or partial service credit may be considered solely at the management’s discretion if:

• A duplicate invoice was charged due to a payment gateway error.
• Sun Media Marketing formally terminates the service agreement prematurely due to internal constraints without completing contracted work.

1. Request Procedure

To request a cancellation or report an invoice error:

1. Send an email to info@sunmediamarketing.com with the subject line: Cancellation / Refund Request - [Company Name].
2. Include the client’s name, invoice number, reason for request, and supporting documentation.
3. Verbal or chat-based requests (e.g., WhatsApp, phone calls) will not be treated as valid legal notice.

1. Refund Processing Timeline

• Review: Requests will be reviewed within 3 to 5 business days.
• Payout: Approved refunds will be processed within 7 to 14 business days back to the original payment source (bank account, card, or payment provider). Refunds will be remitted in USD / INR / local agreement currency, net of intermediary bank transfer charges.

5. Chargebacks and Fraud Prevention

By engaging Sun Media Marketing's services, the client agrees to contact us directly to resolve any billing issues or dissatisfaction prior to initiating a payment dispute or chargeback with their bank, PayPal, or credit card provider.

• Filing an unauthorized or fraudulent chargeback for completed or active work constitutes a breach of contract.
• Sun Media Marketing reserves the right to immediately suspend all active services, revoke access to assets or client accounts created by the agency, and take legal action or report defaults to business credit reference agencies in the client's home country.

6. Governing Law & Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to this policy that cannot be settled amicably shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

7. Contact Information

For any questions regarding this Refund & Cancellation Policy, please contact:

• Company Name: Sun Media Marketing
• Email: info@sunmediamarketing.com
• Phone: +91-9898630296
• Address: SF/249, Second Floor, Maruti Plaza, Behind Priya Cinema, Sardar Chowk, Krishnanagar, Saijpur, Ahmedabad, Gujarat – 382345, India